cb999 FAQ Center
Answers to all your questions
about cb999 — right here
From deposits and withdrawals to security and cricket betting — detailed answers to all your cb999 questions are laid out on this page.
Whether you are new to cb999 or a returning player, it is natural to have questions while you play. The most frequently asked questions from Bangladeshi players — covering deposit and withdrawal rules, account security, the verification process, and BPL betting details — are organised here into five categories. The answers are written in plain, straightforward language so you can find the right information quickly. If anything is still unclear, our 24/7 live chat support is always ready.
How to withdraw money
The minimum withdrawal amount from cb999 is ৳800. Requests below this amount cannot be processed. So let your balance build up a little before submitting a withdrawal request. Typically, the money reaches your mobile wallet or bank within 5 to 30 minutes of the request.
Yes, this is very important. To withdraw from cb999, you must use a bKash, Nagad, Rocket, or Upay account registered in your own name. Payments cannot be sent to someone else's wallet or bank account. This rule exists to prevent fraud and to protect your security.
Withdrawals are usually completed within 5–30 minutes. If it takes longer, first confirm that your account verification is complete and that the wallet number you provided is correct. If the issue persists, contact us via live chat or at [email protected]. Having your transaction ID handy will make it easier to get help.
Yes, winnings from a bonus can be withdrawn, but you must meet the wagering requirements first. For the cb999 welcome bonus, the wagering is calculated on the bonus amount only. Example: if you receive a ৳2,000 bonus, you must place ৳2,000 × 15 = ৳30,000 in bets — after that, the bonus winnings can be withdrawn. The deposit amount is not counted in this calculation.
Security & Privacy
A good password should have at least 8–12 characters, including uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or phone number as a password. It is also safer not to reuse a password from another site on cb999. Make a habit of changing your password regularly.
No staff member of cb999 or any trustworthy platform will ever ask for your OTP, bKash PIN, or Nagad PIN. If someone asks for this kind of information, it is an attempted scam. End the conversation immediately and report it to our live chat. Keep your wallet PIN to yourself only.
The only official address of cb999 is cb999.mom. Any domain that resembles the cb999 name outside of this (such as cb999.live, cb999.xyz, or sites with misspelled names) may be fake. Always check the site URL carefully, especially on mobile. Instead of clicking on a suspicious link, type the address directly into your browser.
cb999 uses industry-standard SSL encryption technology to keep all data transfers secure. Your name, address, payment information, and gaming history are never shared with third parties — you can find full details on our privacy policy page. Data protection is one of our highest priorities.
Verification & Documents
For identity verification at cb999, a National ID card (NID) is generally the most accepted document. A valid passport or driving licence can also be used. Upload clear photos of both the front and back of the photo ID. The name, photo, and date on the document must be clearly readable.
Yes, this is a common but important point. The name you registered with on cb999 must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. Use the correct name from the very beginning.
The most common reason for verification being rejected is blurry or incomplete images. Re-upload clear photos of your document taken in a well-lit environment. Make sure the document has not expired and that all corners are visible. If it keeps failing, contact us via live chat or at [email protected] — our team will guide you.
Absolutely. All documents submitted for verification are kept secure on SSL-encrypted servers. Only cb999 staff authorised for the verification process can view them. This information is not shared with any third party or organisation. Read our privacy policy for more details.
How to deposit money
cb999 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Sonali Bank and Dutch-Bangla Bank). The minimum deposit amount is the same across all methods — ৳200. Mobile wallet deposits are generally instant.
Deposits from mobile wallets are generally instant. Bank transfers may take a little longer. If more than 15 minutes have passed and the balance has not appeared, contact live chat with your transaction ID and a screenshot of the payment. If you send to the wrong payment number, recovery may be difficult, so verify the number before depositing.
The minimum deposit amount at cb999 across all payment methods is ৳200. New players can start exploring the platform with a deposit of just ৳200. However, depositing a higher amount to claim the welcome bonus will increase the bonus accordingly.
Log in to your cb999 account and select Nagad from the deposit section. Send your preferred amount (minimum ৳200) to the displayed Nagad number via the Nagad app or USSD (*167#). Enter the transaction reference or transaction ID in the confirmation form. The balance will be added within a few minutes.
BPL & International Matches
Go to the cricket section of cb999 and you will find matches from various series including BPL, IPL, T20 World Cup, and ICC tournaments. Select the match, choose a market (such as match winner or top batsman), and place your bet at the odds you prefer. Log in to cb999 regularly to make the most of available offers.
Decimal odds are easy to read. Multiply the odds by your stake to get the total return. Example: odds of 1.85, stake ৳1,000 — return will be ৳1,850 (profit ৳850). The higher the odds, the greater the potential profit, but the probability of winning is considered proportionally lower. Analyze the odds carefully before placing a bet.
Yes, cb999 offers live in-play betting. You can place bets in real time as the match unfolds and conditions change. Odds in the live market update continuously, so quick decision-making is important. A good internet connection will make the experience smoother.
An accumulator bet lets you select multiple matches or markets at once. The odds of all selected options are multiplied together, resulting in a much larger potential reward. Example: odds of three events at 1.5 × 1.6 × 1.7 = total 4.08 — meaning a ৳1,000 stake returns ৳4,080. However, if even one selection is wrong, you lose the entire bet.
For a high-profile match like Bangladesh vs India, cb999 typically offers multiple markets — such as match winner, highest run-scoring team, total wickets, correct score, and toss result. The range of markets may vary from match to match. Check the cricket page regularly to see new markets.
Still have questions? We're ready to help
The cb999 support team is at your service seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.